FAQ's
Frequently Asked Questions
Frequently Asked Questions
At Dyra Diamonds, we begin with a consultation to understand your vision and design preferences. Our team of expert jewelers will then create a sketch, followed by a 3D model for approval before crafting the final piece.
The timeline varies depending on the complexity of the design. On average, custom orders take between 4 to 6 weeks from the initial consultation to the final delivery.
Yes, we provide professional resizing and repair services for all our jewelry pieces. Simply bring your item to our store or contact us for further instructions on how to proceed.
Absolutely. We are committed to sourcing diamonds and materials from ethical suppliers who adhere to responsible labor and environmental standards.
We offer a 30-day return or exchange policy on unworn and undamaged items. Custom jewelry, however, is not eligible for returns, but we’ll work with you to ensure your complete satisfaction.
We recommend cleaning your jewelry with a soft cloth and storing it in a cool, dry place. For a deeper clean, you can bring it to our store for professional maintenance.
